What We Do
Program Management and Business Integration
We advise and co-manage complex transformation programs, dealing with governance setup, scoping, business and system integration, vendor management or independent quality assurance.
Disruptive market changes within many industries, driven by digitalization or simplification, are forcing companies and public institutions to implement different operating model and new infrastructure, while running their daily business. Our teams have helped several banks to design their enterprise architecture and to define transformation roadmaps for implementation of the front-end and core-banking systems. We worked with the convergent telco operator to radically simplify and consolidate their on-line, CRM and billing platforms. We successfully recovered and deployed an e-duty stamp project, digitalizing an entire slice of government agenda and way to communicate with citizens. We led PMO office for electricity distribution company implementing the new CRM solution, or defined reporting standards and operational procedures within MIS environment during construction of a PPP highway.
“We worked with Aspiro and its staff for over 4 years, whereby we received exceptional professional services in the areas which were contracted. I am happy that I was able to utilize their knowledge in areas of methodology and program support in order to manage this large transformation program which helps Slovak Telekom to achieve its operational and strategic targets of the future.” Viktor Janček, Program Director, Slovak Telekom
Business Design
We design business models of tomorrow, taking businesses digital, virtual and secure.
Technological boom has triggered the emergence of new business models, but year 2020 catalyzed and forced the dramatic changes which are shaping our present. The reality of altering human interactions, reshaping values, trust and priorities has brought many businesses to a crossroad, seeking fundamental change in their business model to compete in the new playing field with newly emerged players. Re-defining the “new business as usual” cannot be solved with practices of the past. Our business model design services combine inspiration and creativity with execution power, experience and digital common sense. We work at start up’s speed and agility, but with experience to create sustainable business models with long term viability. Under www.direactions.com brand, our handpicked team of digital designers works using our agile methodology with ideation sprints, validation and financial modelling to deliver business value in record time and test the business model for growth potential. Standing behind the most successful engagement platform in Slovakia – iWatt, digital household concept revolving around home sustainability and several digital bank designs, we’ve helped a variety of industry-leading companies to design and execute product, distribution and business model changes.
“…After developing a common framework, Direactions team came with inspiring ideas how to tackle customer retention in kiwi.com, beyond traditional industry solutions…”
Stephen Davis, Chief Marketing Officer, kiwi.com
Digital Strategy and Customer Experience
We redefine customer experience, products and distribution models in the digital world. We are prepared to bring our ideas into reality, sharing risks and returns with our clients.
We redesigned customer journeys for several banks and telecoms in the region. We helped to define digital strategy and business concept for a major corporate bank in the region, building unique digital platform and presence for acquisition, partnering with 3rd parties and responding to PSD2 regulation. We have been supporting a global software vendor with execution of their strategic projects, ranging from their expansion to new Asian markets to acquisition of complementary products or distributors. We defined group strategy for a regionally established on-line broker, followed by digital entry into a new country. We have developed various online retail platforms and even launched our own business out of it, confident in our capabilities in the area and carrying out multi-tiered marketing campaigns using our inhouse experts.
“Aspiro demonstrated required skills as well as inspired new thinking and ideas across the organization. The team was able to quickly establish credibility and engage people despite demanding period of already running core banking transformation program. I would recommend Aspiro for the future projects.” Slavko Carić, Chairman of the Executive Board, Erste Bank ad Novi Sad
City Governance and Data Driven Management
We help city mayors take control over all city functions and engage with all citizens through our unique datacity.global municipal management and crowdsourcing platform.
For various municipalities in different countries we defined corporate development programs for their service companies, helping transfer best practice and coach the management toward performance awareness and improvement. We developed a best practice data management and crowdsourcing platform to enable monitoring city performance in all areas, communicating it to the citizens, setting and meeting concrete objectives, and extracting data from the citizens to help understand which improvements they will appreciate most. We convert our understanding of how cities and city politics work into various functionalities that we provide to our municipal clients, such as voting on city life issues.
“Aspiro did their best to incorporate our demands into the Hlohovec City Dashboard during its development. They also led the team of Hlohovec City during the data collection. After the launch of the DataCity prototype, the media and citizens have shown an interest in this novelty. Primary, this tool has helped to easier city management. We are proud to be the first city in Slovakia which has a functioned dashboard and we are looking forward to have an extended version of Hlohovec City Dashboard and to our next cooperation with Aspiro. ” Ing. Miroslav Kollár, Hlohovec City Mayor, Hlohovec City
Business Performance Improvements
We measure business performance, redesign business processes or define cost allocation models to improve companies’ daily operations across different industries.
We carried out internal process redesigns across most process areas including sales, logistics, replenishment, billing and receivable management for companies from different industries as well as for various public institutions. We helped optimize costs through activity based costing models, providing profitability view of products, distribution channels, and customers in financial, chemical or retail industries. Partnering with software vendors, we implemented a light profitability solution helping our clients gain multi-dimensional understanding of cost issues. We completed in-depth assessment of distribution channels, defined restructuring plan and supervised a distributor company along their improvement path. We successfully piloted alternative workout models for distressed loans with a local lending bank; these delivered significant payback and protected the interests of the bank.
“We were very satisfied with ASPIRO’s consulting support for creating the digital business strategy for our company. We appreciate their additional value in strategic planning of activities and approaches that link business expectations of the company with its IT infrastructure and technologies. The consulting team of ASPIRO was very well organized with specialists with coordinating, strategic, marketing, business and IT know-how. ASPIRO has also set up a good work organization and a workshop timetable, so work on strategy has not burdened our employees’ capacities. Outputs were delivered within the specified deadline and in the expected quality. ” Matej Michalov, Online Marketing Manager / Project Coordinator, Východoslovenská energetika a.s.
Infrastructure Financing and Procurement
We assess infrastructure priorities, help to structure and get financing, tender contracts following certified procurement standards and efficiently manage the suppliers and operations.
Operating across developing territories of Turkey, Balkan and Central Asia, we helped several water utility companies improve their internal management and operations procedures, procure and implement new water supply and wastewater network infrastructure. We prepared and helped manage over 25 complex tenders for various types of infrastructure, up until contract negotiations and signing, in overall volume over half a billion EUR. We helped in several feasibility studies for water infrastructure and energy efficiency investment projects, taking care of financial models and economic feasibility as well as contracting strategy and architecture. We assisted several governments with reform of their infrastructure procurement regulations or carried out supervisory and due diligence activities for international banks financing the project.
“Aspiro helped us to facilitate the timely and effective implementation of the Project by providing assistance in the implementation; including design, all aspects of procurement and disbursement, and environmental and social (E&S) requirements. Despite the difficulties in the procurement process, our consultant Aspiro has always been with us, guided us through quality experts, and helped us to avoid problems in the tender process.” Sezer Cihan, Deputy Secretary General, Gaziantep Municipality