Part 2: Target Operating Model Design in IT Development
Context of the project:
Raifffeisenbank has launched an IT Transformation Program, goal of which is to implement more efficient and effective IT structures and processes.
The IT Transformation is being executed based on the IT Transformation Roadmap, which has been defined by Aspiro in a previous project.
After finishing the design of the Business-IT interfaces (IT Business Alignment department), the next step was to move “deeper” into IT, to IT Development.
The Target Operating Model design in IT Development has taken place at the same time as the deployment of Siebel CRM and related changes in the organizational structure, as well as the need to set up an internal CRM capability in the bank.
Aspiro was asked to support the design of IT Development Target Operating Model as well as manage the partial implementation of designed changes in order to prepare IT for Siebel deployment.
Based on the defined IT Transformation roadmap and a current state analysis of IT Development, Aspiro has identified critical areas to be covered in the new operating model (e.g. missing internal development capabilities for specific applications, scattered IT Project Management capabilities all over IT, misaligned processes in different IT Development departments).
These areas have served as a starting point for designing the Target Operating Model for IT Development, which consisted of:
- revised organizational setup including proposed sizing of respective departments,
- high level process design (especially Application Development, IT Project Management, Testing, Service Level Support) and
- detailed implementation roadmap proposing next steps.
Aspiro has also taken a major part in supporting the management during validation of proposed changes within the IT Development department, as well as throughout IT (especially interfaces with IT Business Alignment and IT Operations) and aligning the proposed design with expectations of other stakeholders in the bank.
After approval of the Target Operating Model design, Aspiro has supported Raiffeisenbank management in partial implementation of the proposed changes, especially:
- Support of HR / staffing activities
- Update of tools and templates for the IT Development Lifecycle for both Small changes and Projects, incorporating designed changes
Aspiro proved they can not only provide best practice insight into processes in IT but also be ready to cope with implementation issues in the individual case. They fulfilled our high and challenging expectations with huge portion of personal commitment for the designed goals. In a short time we were able to design new organization structure and processes in IT with proven cost savings. I appreciate RadoJasso’s and his team’s professional attitude that helped me with tough reorganization in IT Development. It was definitely lessons learnt period for me personally. Thank you guys for such enriching cooperation experience.
Head of IT Development