Erste Bank Serbia – Target Operating Model & Digital Strategy Support

Erste Bank Serbia – Target Operating Model & Digital Strategy Support 560 213 ASPIRO

Aspiro carried out end-to end project aiming to define Target Operating Model using customer centric approach. The scope of services included design of 10 customer journeys, defining key steps of customer interaction and business needs, framing EBS digital ambitions including internal and external digitalization, planning transformation roadmap and support of required governance including setup and execution of initial strategic demand process.

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