Master data management

Master data management 394 273 ASPIRO

Implementing a system to manage master data (single source of truth) for customers and products

Project context:
Before the project, there were several activities taking place at Slovak post related to creating, using, changing and consolidation of customer information. The individual requirements were handled separately within multiple projects and the overall issue was not addressed. Such partial solutions have been increasing implementation costs and creating additional issues within Operations, such as low quality of data, different versions, etc.

Project description:
The goal of the project was to create a centralized product catalogue and customer base and to create an environment and support processes to integrated management of the domains Client and Product.
Activities required to consolidate the product catalogue:

  • will be in CRM and have a structured tracking of product characteristics and profitability reporting on every product
  • simplifying the discount system and creating a central discount catalogue
  • aligning the prices of products and services to prices without VAT
  • managing the product and discount catalogues in 1 system with data being synchronized to all systems within Slovak post

Activities required to consolidate the customer base:

  • signing frame contracts with customers for services, where a registration is required – diminishes the need for multiple registrations and updating information if changed
  • single “business” identification of customer
  • aligning the process of customer registration
  • managing basic customer information in 1 system with data being synchronized to all systems within Slovak post

Business requirements being covered by the project:

  • creating a “single source of truth”
  • identification, design and implementation of process for management and maintenance of the domains
  • providing required reports, e.g. related to costs / revenues and profitability of products and clients

Aspiro role:

  • concept of creating a central product catalogue
  • design of processes for management and maintenance of the product catalogue
  • concept of managing customer data, creating a “single source of truth” related to the client
  • preparation of functional specifications for changing the systems working with product and customer data
  • implementation of changes in systems to support the concepts

About the client:
The Slovak post is the official provider of postal services in Slovakia. Currently the Slovak post is striving to become a leading provider of current communication, distribution and payment services on the local market and create logistical conditions to operate in central and eastern Europe as well.