Business CRM Implementationhttps://www.aspiro.sk/wp-content/uploads/2017/02/sposta2.png394273ASPIROASPIROhttps://www.aspiro.sk/wp-content/uploads/2017/02/sposta2.png
Implementation of a quick and easy CRM solution within existing processes at the Slovak post
After the implementation of the „Postal card“ („Poštová karta“) to retail customers, Slovak Post has realized, that it does not possess an overall system to manage relationships with commercial clients.
Therefore, the management of the Slovak post decided to implement a Business CRM system, which would support following processes: creating and logging business opportunities, preparation and approval of offers and creating and management final contracts with clients.
The project included a current state analysis of the existing sales processes, which have been optimized to create a complex solution for managing corporate clients and sales processes with the support of a centralized CRM system.
This was followed by an implementation of a standard CRM system based on MS Dynamics CRM and its customization for specific needs of Slovak post.
In the last part data was migrated to the new CRM system. This activity included data consolidation and cleansing.
On this project, Aspiro managed analysis, design, implementation, deployment and operations suppot for the new CRM system.
The activities of Aspiro included:
IT Delivery management
Design and implementation of business processes
CRM system description:
CRM system for the corporate segment
Evaluation of customer performance (based on transactional data from external IS)
Sales process support
Tracking and evaluation of customer communication
Management of opportunities, offers and contracts
Offer approval workflow
Generating contracts and related documents
Issuing of Postal card to commercial clients
About the client:
The Slovak post is the official provider of postal services in Slovakia. Currently the Slovak post is striving to become a leading provider of current communication, distribution and payment services on the local market and create logistical conditions to operate in central and eastern Europe as well.